THE USE AND ABUSE OF PERFORMANCE INDICATORS IN UK HIGHER-EDUCATION

In the UK, interest in measuring the performance of higher education institutions has developed as part of an increasing performance culture in the public sector. This paper looks at development of national systems of indicators in both the University and former Polytechnic section in the light of this trend. The pressures leading up to the development of each system are examined together with an outline of the indicators chosen and forthcoming critical reaction. The use of performance indicators to compare institutional performance is explored. Regression methods that have been developed to try to enable meaningful comparison of indicators to be made between different institutional types and environments are critically examined. A number of case studies of the use of performance indicators in both the University and former Polytechnic sector are presented. In each case the benefit and drawbacks of the application are commented on. The paper concludes by recommending a change from the league table approach to one based on adopting indicators for each institution which are consistent with its mission. The role of peer review in complementing the use of performance indicators is covered.