A RATING-SCALE FOR MEASURING PRODUCT-SERVICE SATISFACTION

被引：137

作者：

WESTBROOK, RA

机构：

来源：

关键词：

D O I：

10.2307/1251232

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：68 / 72

页数：5

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