LEVELS OF QUESTION FORMULATION IN NEGOTIATION OF INFORMATION NEED DURING THE ONLINE PRE-SEARCH INTERVIEW - A PROPOSED MODEL

In a seminal article on question negotiation, Taylor outlines four levels of question formulation which pertain to the client-information professional interview session. The literature which supports Taylor's theory is covered. It is proposed that Taylor's four levels may be inadequate for describing question negotiation in the online presearch interview. An altered model is given with suggestions for testing the model in the online environment. Some recommendations concerning the importance of discovering such a model are offered. © 1981.