INFORMATION-SYSTEMS AND USER RESISTANCE - THEORY AND PRACTICE

被引：182

作者：

HIRSCHHEIM, R ^{[1
]}

NEWMAN, M ^{[1
]}

机构：

[1] UNIV MANCHESTER,DEPT ACCOUNTING & FINANCE,MANCHESTER M13 9PL,LANCS,ENGLAND

来源：

COMPUTER JOURNAL | 1988年 / 31卷 / 05期

关键词：

DATABASE SYSTEMS--Human Factors - SYSTEMS SCIENCE AND CYBERNETICS--Man Machine Systems;

D O I：

10.1093/comjnl/31.5.398

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

User resistance to information systems development and use has plagued the computing community for decades. In this paper, we survey the literature, summarizing the key concepts associated with resistance. Using a case study, we seek to show how resistance occurs in practice. It is shown that resistance is a complex phenomenon which defies simple prescriptions.

引用

页码：398 / 408

页数：11

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