Manager or Technician? The Nature of the Information Systems Manager's Job

被引:57
作者
Ives, Blake [1 ,2 ]
Olson, Margrethe H. [3 ]
机构
[1] Dartmouth Coll, Program Comp & Informat Sci, Hanover, NH 03755 USA
[2] SUNY Binghamton, Sch Management, Binghamton, NY 13902 USA
[3] NYU, Comp Applicat & Informat Syst Dept, Grad Sch Business, New York, NY 10003 USA
关键词
Managing computing; observing managers; information resource management; administration of computer centers;
D O I
10.2307/249327
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
The role of the information systems manager has evolved in twenty years from that of a technician managing a relatively unimportant service function into that of a vice presidential-level, general manager whose department can substantially impact the entire organization. In this article we trace, by example, the historical evolution of the job, and through an observational study of six information systems managers, examine the position today. The analysis includes the daily activities of the managers, the nature of the oral contacts that constitute 76% of their day, and other notable observations. The information systems manager's role is depicted as one of coordinator, motivator, and planner, with a cadre of experts, both internal and external, who provide technical expertise.
引用
收藏
页码:49 / 63
页数:15
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