INFORMATION AS A FUNDAMENTAL ATTRIBUTE AMONG OUTPATIENTS ATTENDING THE NUCLEAR-MEDICINE SERVICE OF A UNIVERSITY HOSPITAL

被引:20
作者
LLEDO, R
HERVER, P
GARCIA, A
GUELL, J
SETOAIN, J
ASENJO, MA
机构
[1] Technical Direction, Hospital Clinic i Provincial de Barcelona, Barcelona, 08036
[2] Nuclear Medicine Service, Hospital Clinic i Provincial de Barcelona, Barcelona, 08036
关键词
D O I
10.1097/00006231-199502000-00003
中图分类号
R8 [特种医学]; R445 [影像诊断学];
学科分类号
1002 ; 100207 ; 1009 ;
摘要
The aim of this study was to assess outpatients' satisfaction with the service received in the nuclear medicine service of the Hospital Clinic i Provincial of Barcelona in February 1993. The patients were randomly assigned to one of two groups: group 1 received information about their diagnostic procedure, whereas group 2 did not (a control group). A questionnaire was used to assess patients' degree of satisfaction. The questionnaire was administered to 803 patients, 243 (30.26%) of whom completed it and returned it. The following factors were significantly related to high scores on the satisfaction scale: age (P<0.015), waiting time (P<0.001), treatment by assisting personnel (P<0.001), treatment by personnel at the service reception (P<0.01), waiting room habitability (P<0.01), communication variables (P<0.03) and low scores on the anxiety scale (P<0.02). Group 1 perceived more positively treatment by personnel at reception (P<0.041), treatment by assisting personnel (P<0.027), waiting room habitability (P<0.035) and communication variables (P<0.001). The anxiety scale scores among this group were significantly lower. We conclude that when information is supplied to patients, their anxiety decreases before a diagnostic procedure, which significantly improves their perception of the factors that generate satisfaction among patients.
引用
收藏
页码:76 / 83
页数:8
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