MEASURE OF SATISFACTION OF GENERAL-PRACTITIONERS WITH THE CHEMICAL PATHOLOGY SERVICES IN LEEDS WESTERN HEALTH DISTRICT

被引：7

作者：

ALLEN, KR ^{[1
]}

HARRIS, CM ^{[1
]}

机构：

[1] ST JAMES HOSP,DEPT GEN PRACTICE,LEEDS LS9 7TF,ENGLAND

来源：

ANNALS OF CLINICAL BIOCHEMISTRY | 1992年 / 29卷

关键词：

POSTAL QUESTIONNAIRE; SERVICE EVALUATION; SERVICE DEVELOPMENT;

D O I：

10.1177/000456329202900314

中图分类号：

R446 [实验室诊断]; R-33 [实验医学、医学实验];

学科分类号：

1001 ;

摘要：

The satisfaction of general practitioners with the District Chemical Pathology Services in Leeds Western Health District was assessed by means of a postal questionnaire. The areas of interest covered included communication, test turn-round times, format of reports, advice about tests undertaken in the practice and chemical pathology information services. Communication with the laboratory was the major area of dissatisfaction (21% GPs), followed by test turn-round times (14%) and format of reports (10%). More than half the respondents were interested in an offer of help in selecting equipment for their surgeries and subsequent quality control. Customer satisfaction will become an important issue as a result of the NHS reforms and laboratories may find this exercise useful.

引用

页码：331 / 336

页数：6