DEFINING QUALITY - ALTERNATIVES AND IMPLICATIONS

被引：446

作者：

REEVES, CA

BEDNAR, DA

机构：

来源：

ACADEMY OF MANAGEMENT REVIEW | 1994年 / 19卷 / 03期

关键词：

D O I：

10.2307/258934

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The search for a universal definition of quality has yielded inconsistent results. Such a global definition does not exist; rather. different definitions of quality are appropriate under different circumstances. In this article, we trace the evolution of quality definitions and describe the trade-offs inherent in accepting one definition of quality over another. The implications of using various definitions of quality in future research also are discussed.

引用

页码：419 / 445

页数：27

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