A COGNITIVE MODEL OF THE ANTECEDENTS AND CONSEQUENCES OF SATISFACTION DECISIONS

被引：7163

作者：

OLIVER, RL

机构：

来源：

关键词：

D O I：

10.2307/3150499

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：460 / 469

页数：10

共 49 条

[1] Aiello A., 1977, CONSUMER SATISFACTIO
[2] CONSUMER DISSATISFACTION - EFFECT OF DISCONFIRMED EXPECTANCY ON PERCEIVED PRODUCT PERFORMANCE
ANDERSON, RE
[J]. JOURNAL OF MARKETING RESEARCH, 1973, 10 (01) : 38 - 44
[3] ANDREASEN A. R, 1977, CONCEPTUALIZATION ME
[4] Andrews F. M., 1976, NEW YORK LONDON PLEN
[5] Blalock HM, 1964, CAUSAL INFERENCES NO
[6] Campbell A., 1976, QUALITY AM LIFE PERC
[7] Cantril H, 1965, PATTERN HUMAN CONCER
[8] CARDOZO RN, 1968, J MARKETING RES, V2, P244
[9] DISSONANCE MODEL IN POST-DECISION PRODUCT EVALUATION
COHEN, JB
GOLDBERG, ME
[J]. JOURNAL OF MARKETING RESEARCH, 1970, 7 (03) : 315 - 321
[10] MULTIPLE REGRESSION IN PSYCHOLOGICAL RESEARCH AND PRACTICE
DARLINGTON, RB
[J]. PSYCHOLOGICAL BULLETIN, 1968, 69 (03) : 161 - +