DELIVERY SERVICE INDEX - BASIS IN EVALUATIVE JUDGMENTS

被引：3

作者：

HOGGE, JH

FELLENDORF, GW

MOORE, JW

WUESCHER, L

机构：

[1] VANDERBILT UNIV, GEORGE PEABODY COLL TEACHERS, CTR MEDIA, PROJECT MORE, NASHVILLE, TN 37203 USA

[2] BELMONT COLL, DEPT BEHAV SCI, NASHVILLE, TN USA

[3] HEARING EDUC AID & RES FDN, WASHINGTON, DC USA

来源：

EVALUATION QUARTERLY | 1979年 / 3卷 / 04期

关键词：

D O I：

10.1177/0193841X7900300408

中图分类号：

C [社会科学总论];

学科分类号：

03 ; 0303 ;

摘要：

Drawing on social judgment theory for its theoretical underpinnings, this article presents a method for combining several descriptive indicators to yield an aggregated single summative index of the overall quality of the services received by clients in a service delivery system or program. The method described is based on the judgments of an evaluative panel and can be applied to a wide variety of populations and types of services. The delivery service index itself can be used as a dependent variable in analyses of variance or employed in correlational studies. © 1979, Sage Publications. All rights reserved.

引用

页码：643 / 660

页数：18

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