LEARNED HELPLESSNESS AS AN EXPLANATION OF ELDERLY CONSUMER COMPLAINT BEHAVIOR

被引：19

作者：

LAFORGE, MC

机构：

来源：

关键词：

D O I：

10.1007/BF00381727

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：359 / 366

页数：8

共 24 条

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SELIGMAN, MEP ;

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[2]

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[3]

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[4]

BARKSDALE HC, 1980, MSU BUS TOP-MICH ST, V28, P19

[5]

BEARDEN WO, 1979, J RETAILING, V55, P79

BEARDEN, WO ;

OLIVER, RL .

BEARDEN, WO .

[8]

BEST A, 1981, CONSUMERS COMPLAIN

[9]

BRNHARDT KL, 1981, J RETAILING, V57, P107

[10]

HART S, 1983, MARKETING THEORIES C, P282