THE ROLE OF PUBLIC AND PRIVATE COMPLAINING IN SATISFACTION WITH PROBLEM RESOLUTION

被引：59

作者：

BEARDEN, WO ^{[1
]}

OLIVER, RL ^{[1
]}

机构：

[1] UNIV PENN, WHARTON SCH, PHILADELPHIA, PA 19104 USA

来源：

JOURNAL OF CONSUMER AFFAIRS | 1985年 / 19卷 / 02期

关键词：

D O I：

10.1111/j.1745-6606.1985.tb00353.x

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：222 / 240

页数：19

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