A FRAMEWORK FOR ANALYZING CUSTOMER SERVICE ORIENTATIONS IN MANUFACTURING

[1] ABERNATHY WJ, 1974, HARVARD BUS REV, V52, P109

[2] Adams J.S., 1976, HDB IND ORG PSYCHOL

[3] INPUT UNCERTAINTY AND ORGANIZATIONAL COORDINATION IN HOSPITAL EMERGENCY UNITS [J]. ADMINISTRATIVE SCIENCE QUARTERLY, 1982, 27 (03) : 420 - 434

[4] Barnard C., 1948, ORG MANAGEMENT

[5] BATESON JEG, 1985, SERVICE ENCOUNTER MA, P67

[6] BERRY LL, 1980, BUSINESS MAY, P24

[7] THE STRUCTURE OF SERVICE FIRMS AND THEIR MARKETING POLICIES [J]. STRATEGIC MANAGEMENT JOURNAL, 1983, 4 (03) : 251 - 261

[8] BOWEN DE, 1988, RES ORGAN BEHAV, V10, P43

[9] MANAGING CUSTOMERS AS HUMAN-RESOURCES IN SERVICE ORGANIZATIONS [J]. HUMAN RESOURCE MANAGEMENT, 1986, 25 (03) : 371 - 383

[10] TRANSACTION COST-ANALYSIS OF SERVICE ORGANIZATION-CUSTOMER EXCHANGE [J]. ACADEMY OF MANAGEMENT REVIEW, 1986, 11 (02) : 428 - 441

[1] ABERNATHY WJ, 1974, HARVARD BUS REV, V52, P109

[2] Adams J.S., 1976, HDB IND ORG PSYCHOL

[3] INPUT UNCERTAINTY AND ORGANIZATIONAL COORDINATION IN HOSPITAL EMERGENCY UNITS [J]. ADMINISTRATIVE SCIENCE QUARTERLY, 1982, 27 (03) : 420 - 434

[4] Barnard C., 1948, ORG MANAGEMENT

[5] BATESON JEG, 1985, SERVICE ENCOUNTER MA, P67

[6] BERRY LL, 1980, BUSINESS MAY, P24

[7] THE STRUCTURE OF SERVICE FIRMS AND THEIR MARKETING POLICIES [J]. STRATEGIC MANAGEMENT JOURNAL, 1983, 4 (03) : 251 - 261

[8] BOWEN DE, 1988, RES ORGAN BEHAV, V10, P43

[9] MANAGING CUSTOMERS AS HUMAN-RESOURCES IN SERVICE ORGANIZATIONS [J]. HUMAN RESOURCE MANAGEMENT, 1986, 25 (03) : 371 - 383

[10] TRANSACTION COST-ANALYSIS OF SERVICE ORGANIZATION-CUSTOMER EXCHANGE [J]. ACADEMY OF MANAGEMENT REVIEW, 1986, 11 (02) : 428 - 441