THE CONTRIBUTIONS OF TOTAL QUALITY MANAGEMENT TO A THEORY OF WORK PERFORMANCE

Based on recently proposed principles of total quality management (TQM), a system-focused perspective is considered here with regard to the determinants of work performance. The system is seen as an important source of variance affecting performance both indirectly and interactively. Moreover, the individual is seen as potentially affecting the system. Hierarchical level and autonomy are considered as key moderating variables in understanding individual versus system influences on work performance. Implications are discussed with regard to performance management processes in organizations.