EXPECTATIONS AND NORMS IN MODELS OF CONSUMER SATISFACTION

被引：441

作者：

CADOTTE, ER

WOODRUFF, RB

JENKINS, RL

机构：

来源：

关键词：

D O I：

10.2307/3151641

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：305 / 314

页数：10

共 19 条

[1]

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[3]

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[4]

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[5]

LATOUR SA, 1979, 87TH ANN CONV AM PSY, P83

[6]

LATOUR SA, 1979, ADV CONSUM RES, V6, P31

[7]

LAWLEY DN, 1971, FACTOR ANAL STATISTI

[8]

Lord F. M., 1968, STAT THEORY MENTAL T

[9]

MILLER JA, 1976, MARKETING 1776 1976, P661

[10]

MORRIS EW, 1976, CONCEPTUALIZATION ME, P240