AN INVESTIGATION INTO THE DETERMINANTS OF CUSTOMER SATISFACTION

被引：1502

作者：

CHURCHILL, GA ^{[1
]}

SURPRENANT, C ^{[1
]}

机构：

[1] NYU, NEW YORK, NY 10003 USA

来源：

JOURNAL OF MARKETING RESEARCH | 1982年 / 19卷 / 04期

关键词：

D O I：

10.2307/3151722

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

收藏

页码：491 / 504

页数：14

相关论文

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