ON THE REPEATED TEST-RETEST RELIABILITY OF THE END-USER COMPUTING SATISFACTION INSTRUMENT - A COMMENT

被引：49

作者：

HENDRICKSON, AR ^{[1
]}

GLORFELD, K ^{[1
]}

CRONAN, TP ^{[1
]}

机构：

[1] UNIV ARKANSAS,FAYETTEVILLE,AR 72701

来源：

DECISION SCIENCES | 1994年 / 25卷 / 04期

关键词：

MANAGEMENT INFORMATION SYSTEMS AND STATISTICAL TECHNIQUES;

D O I：

10.1111/j.1540-5915.1994.tb01864.x

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This comment extends the test-retest reliability of the end-user computing satisfaction (EUCS) instrument by Torkzadeh and Doll [10]. Whereas Torkzadeh and Doll [10] reported stability for two hour and two week EUCS test-retest reliability, we investigate the test-retest reliability of the EUCS instrument at two points in time, separated by a two year interval. We assess the end user computing satisfaction of personal computer, as well as mainframe, administrative end users in a large public organization. The results of the repeated test-retest using differing application platforms add further support for the reliability of the EUCS measure and highlight some areas of concern for managers of information systems.

引用

页码：655 / 667

页数：13

共 10 条

[1] PERCEIVED USEFULNESS, EASE OF USE, AND USAGE OF INFORMATION TECHNOLOGY - A REPLICATION [J].