TASK CLARIFICATION, PERFORMANCE FEEDBACK, AND SOCIAL PRAISE - PROCEDURES FOR IMPROVING THE CUSTOMER SERVICE OF BANK TELLERS

被引：53

作者：

CROWELL, CR

ANDERSON, DC

ABEL, DM

SERGIO, JP

机构：

来源：

关键词：

D O I：

10.1901/jaba.1988.21-65

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

引用

页码：65 / 71

页数：7

共 7 条

[1]

ABERNATHY WB, 1982, IND BEHAVIOR MODIFIC

[2]

BROWN MG, 1980, J ORGAN BEHAV MANAGE, V2, P251, DOI DOI 10.1300/J075V02N04_02

[3]

Geller ES., 1980, J ORGAN BEHAV MANAGE, V2, P229, DOI [DOI 10.1300/J075V02N03_08, 10.1300/J075v02n03_08]

KOMAKI, J ;

WADDELL, WM ;

PEARCE, MG .

ORGANIZATIONAL BEHAVIOR AND HUMAN PERFORMANCE, 1977, 19 (02) :337-352

[5]

Komaki J., 1980, J ORGAN BEHAV MANAGE, V2, P151

[6]

Prue D.M., 1981, J ORGAN BEHAV MANAGE, V3, P1, DOI [https://doi.org/10.1300/J075v03n01_01, DOI 10.1300/J075v03n01_01, 10.1300/J075v03n01_01]

[7]

ROBERTS C, 1983, J COMMERCIAL BAN FEB, P2