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[9]
Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure[J] . Jing Chen,Peter C. Bell.International Journal of Production Economics . 2011 (1)
[10]
Empirical investigation of customers’ channel extension behavior: Perceptions shift toward the online channel[J] . Shuiqing Yang,Yaobin Lu,Ling Zhao,Sumeet Gupta.Computers in Human Behavior . 2011 (5)