共 4 条
[2]
管理统计[M]. - 科学出版社 , 马庆国著, 2002
[3]
E-service quality: a model of virtual service quality dimensions[J] . Jessica Santos.Managing Service Quality . 2003 (3)
[4]
Service quality delivery through web sites: A critical review of extant knowledge[J] . Valarie A. Zeithaml,A. Parasuraman,Arvind Malhotra.Journal of the Academy of Marketing Science . 2002 (4)