病人满意度调查的研究现状与存在问题

被引：22

作者：

李为华 ^{[1
]}

吴美福 ^{[2
]}

机构：

[1] 延边大学护理学院

[2] 延边大学附属医院

来源：

护理研究 | 2010年 / 24卷 / 20期

关键词：

病人满意度; 研究现状; 存在问题;

D O I：

暂无

中图分类号：

R197.323 [业务管理];

学科分类号：

摘要：

从病人满意度的概念和起源,病人满意度调查的目的、方法、研究工具、评价标准、测量时机和影响因素方面进行了综述,为科学进行病人满意度调查提供参考依据。

引用

页码：1791 / 1792

页数：2

共 23 条

[1]

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[2]

Patient satisfaction with HI Vservice provision in NPMS hospitals:The development of a standard satisfaction questionnaire. Beck EJ,Griffith R,Fitzpatrick R,et al. AIDS Care . 1999

[3]

A New Instrument to Measure Patient Satisfaction with Mammography: Validity, Reliability, and Discriminatory Power[J] . Kirsti Loeken,Siri Steine,Leiv Sandvik,Even Laerum. &nbspMedical Care . 1997 (7)

[4]

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[5]

Patient satisfaction with HIV service provision in NPMS hospitals: the development of a standard satisfaction questionnaire[J] . E. J. Beck,R. Griffith,R. Fitzpatrick,S. Mandalia,J. Carrier,C. Conlon,B. Mandel,E. Ong,A. Pozniak,A. Tang,D. Tomlinson,I. Williams. &nbspAIDS Care . 1999 (3)

[6]

Development of a questionnaire to measure Patients,satisfaction with general Practitioners,services. Grogan S, Connor M, Willits D, at el. British Journal of General Practice . 1995

[7]

A new instrumentto measure patient satisfaction with mammography.Vali-dity,reliability,and discriminatory power. Loeken K,Steine S,Sandvik L,et al. Medical Care . 1997

[8] 住院患者对护理服务满意度评价的研究 [J].