共 7 条
[1]
The Repair of Trust: A Dynamic Bilateral Perspective and Multilevel Conceptualization[J] . Peter H. Kim,Kurt T. Dirks,Cecily D. Cooper.The Academy of Management Review . 2009 (3)
[3]
Repairing Relationship Conflict: How Violation Types and Culture Influence the Effectiveness of Restoration Rituals[J] . Hong Ren,Barbara Gray.The Academy of Management Review . 2009 (1)
[4]
An Integrative Model of Organizational Trust: Past, Present, and Future[J] . F. David Schoorman,Roger C. Mayer,James H. Davis.The Academy of Management Review . 2007 (2)
[5]
Promises and lies: Restoring violated trust[J] . Maurice E. Schweitzer,John C. Hershey,Eric T. Bradlow.Organizational Behavior and Human Decision Processes . 2006 (1)
[6]
When Talk Is Not Cheap: Substantive Penance and Expressions of Intent in Rebuilding Cooperation[J] . William P. Bottom,Kevin Gibson,Steven E. Daniels,J. Keith Murnighan.Organization Science . 2002 (5)
[7]
Silence Speaks Volumes:The Effectiveness of Reticence in Comparison to Apology and Denial for Repairing Integrity - and Competence - Based Trust Violations .2 Ferrin,D.L,Kim,P.H,Cooper,C.D,Dirks,K.T. Journal of Applied Psychology . 2007