我国企业ERP系统实施的业务流程绩效实证研究

被引：10

作者：

郑称德

王全胜

陈曦

机构：

[1] 南京大学管理学院

来源：

情报杂志 | 2010年 / 29卷 / 01期

关键词：

ERP; 业务流程绩效; 用户满意度;

D O I：

暂无

中图分类号：

F270.7 [企业现代化管理];

学科分类号：

1201 ;

摘要：

通过引入"使用者满意度"量表,研究了我国企业的ERP业务流程绩效。研究结果表明:目前无论国企、私企、外企,还是制造性企业和服务性企业,ERP实施均取得了较好的业务流程绩效;但该绩效还仅局限于操作层面的事务处理,没有对中高层管理者的计划和战略性决策提供支持;这也导致ERP实施可提升我国企业营运效率但难以提高其盈利能力;未来的ERP实施应使中高层管理者真正按照ERP思想进行计划和决策,同时努力提高决策时所需数据的准确性、及时性和格式可读性。

引用

页码：68 / 72+67 +67

页数：6

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