网络口碑策略

被引:2
作者
张晓飞 [1 ]
董大海 [2 ]
机构
[1] 大连理工大学管理学院力迪营销研究所
[2] 大连理工大学管理学院
基金
国家自然科学基金重点项目;
关键词
网络口碑; 经济关系策略; 情感关系策略; 结构关系策略;
D O I
暂无
中图分类号
F274 [企业供销管理];
学科分类号
1201 ;
摘要
本研究在分析网络口碑与传统口碑差别与联系的基础上,利用关系营销理论,分别从理性人、社会人和系统人的角度提出了网络口碑的三种策略:经济关系策略、情感关系策略和结构关系策略。
引用
收藏
页码:61 / 64
页数:4
相关论文
共 8 条
[1]   The Firm's Management of Social Interactions [J].
David Godes ;
Dina Mayzlin ;
Yubo Chen ;
Sanjiv Das ;
Chrysanthos Dellarocas ;
Bruce Pfeiffer ;
Barak Libai ;
Subrata Sen ;
Mengze Shi ;
Peeter Verlegh .
Marketing Letters, 2005, 16 :415-428
[2]  
Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?[J] . Thorsten Hennig-Thurau,Kevin P. Gwinner,Gianfranco Walsh,Dwayne D. Gremler.Journal of Interactive Marketing . 2004 (1)
[3]  
Word of mouth: understanding and managing referral marketing[J] . Francis A. Buttle.Journal of Strategic Marketing . 1998 (3)
[4]  
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing[J] . Journal of Marketing . 1998 (2)
[5]  
The nature and determinants of customer expectations of service[J] . Valarie A. Zeithaml,Leonard L. Berry,A. Parasuraman.Journal of the Academy of Marketing Science . 1993 (1)
[6]  
Role of Product-Related Conversations in the Diffusion of a New Product[J] . Journal of Marketing Research . 1967 (3)
[7]  
How Valuable Is Word of Mouth?. Kumar,V,Petersen,J.Andrew,Leone,Robert P. Journal Harvard Business Review . 2007
[8]  
An investigation of consumer reactions to negative word-of-mouth on the Internet. Newman, P. J. . 2003