共 11 条
[4]
New Service Development: From Panoramas to Precision[J] . Anne M. Smith.European Management Journal . 2007 (5)
[6]
New service development: areas for exploitation and exploration[J] . Larry J. Menor,Mohan V. Tatikonda,Scott E. Sampson.Journal of Operations Management . 2002 (2)
[7]
The service concept: the missing link in service design research?[J] . Susan Meyer Goldstein,Robert Johnston,JoAnn Duffy,Jay Rao.Journal of Operations Management . 2002 (2)
[9]
Sharpening logistics customer service strategy planning by applying Kano's quality element classification[J] . International Journal of Production Economics . 1998
[10]
Service Operations Management research .2 Jose A.D Machuca,Maria del Mar Gonzalez-Zamora,Victor G.Aguilar-Escobar. Journal of Operations Management . 2007