共 18 条
[1]
[3]
Knowledge sharing behavior in virtual communities: The relationship between trust; self-efficacy; and outcome expectations.[J].Meng-Hsiang Hsu;Teresa L. Ju;Chia-Hui Yen;Chun-Ming Chang.International Journal of Human - Computer Studies.2006, 2
[5]
The SERPVAL scale: a multi-item instrument for measuring service personal values.[J].Luis Filipe Lages;Joana Cosme Fernandes.Journal of Business Research.2004, 11
[8]
Service quality; customer satisfaction; and customer value: A holistic perspective.[J].Haemoon Oh.International Journal of Hospitality Management.1999, 1

