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Success Starts In The Contact Center: Al and Data Analysis Drive Enterprises to New Heights in 2019[J] . Abby Monaco,Matt Reading. Customer Relationship Management . 2019 (1)
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Big Data and security policies: Towards a framework for regulating the phases of analytics and use of Big Data[J] . Dennis Broeders,Erik Schrijvers,Bart van der Sloot,Rosamunde van Brakel,Josta de Hoog,Ernst Hirsch Ballin. Computer Law & Security Review: The International . 2017 (3)