人力资源管理视角的情绪工作研究综述

[1] 情绪劳动管理:组织与人事管理中的新课题 [J]. 中国人力资源开发, 2006, (08) : 95 - 98

[2] “情绪工作”研究概况 [J]. 心理科学进展, 2006, (01) : 111 - 119

[3] 情绪性工作的研究现状 [J]. 心理科学进展, 2005, (01) : 85 - 90

[4] 西方情绪劳动研究综述 [J]. 外国经济与管理, 2004, (04) : 13 - 15+19

[5] 在边缘[M]. 三联书店 , (英)威尔·赫顿(WillHutton), 2003

[6] Socioemotional Selectivity Theory, Aging, and Health: The Increasingly Delicate Balance Between Regulating Emotions and Making Tough Choices[J] . Journal of Personality . 2004 (6)

[7] Emotional dissonance in organizations: a conceptualization of consequences, mediators and moderators[J] . Rebecca Abraham.Leadership & Organization Development Journal . 1998 (3)

[8] When Cashiers Meet Customers: An Analysis of the Role of Supermarket Cashiers[J] . Anat Rafaeli.The Academy of Management Journal . 1989 (2)

[1] 情绪劳动管理:组织与人事管理中的新课题 [J]. 中国人力资源开发, 2006, (08) : 95 - 98

[2] “情绪工作”研究概况 [J]. 心理科学进展, 2006, (01) : 111 - 119

[3] 情绪性工作的研究现状 [J]. 心理科学进展, 2005, (01) : 85 - 90

[4] 西方情绪劳动研究综述 [J]. 外国经济与管理, 2004, (04) : 13 - 15+19

[5] 在边缘[M]. 三联书店 , (英)威尔·赫顿(WillHutton), 2003

[6] Socioemotional Selectivity Theory, Aging, and Health: The Increasingly Delicate Balance Between Regulating Emotions and Making Tough Choices[J] . Journal of Personality . 2004 (6)

[7] Emotional dissonance in organizations: a conceptualization of consequences, mediators and moderators[J] . Rebecca Abraham.Leadership & Organization Development Journal . 1998 (3)

[8] When Cashiers Meet Customers: An Analysis of the Role of Supermarket Cashiers[J] . Anat Rafaeli.The Academy of Management Journal . 1989 (2)