共 8 条
- [3] Dual processes at work in a call centre: An application of the job demands?-?resources model[J] . Arnold B. Bakker,Evangelia Demerouti,Wilmar B. Schaufeli.European Journal of Work and Organizational Psychology . 2003 (4)
- [5] Social and psychological resources and adaptation [J]. REVIEW OF GENERAL PSYCHOLOGY, 2002, 6 (04) : 307 - 324
- [6] The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach[J] . Wilmar B. Schaufeli,Marisa Salanova,Vicente González-romá,Arnold B. Bakker.Journal of Happiness Studies . 2002 (1)
- [7] Psychological aspects of workload. Meijman,T. F.,Mulder,G.,Drenth,P. J. D.,Thierry,H. Handbook of work and organizational psychology: Work psychology . 1998
- [8] Maslach Burnout Inventory: Manual, 3 rd ed. Maslach C M, Jackson S E, Leiter M P. . 1996