群体情绪智力对群决策行为和结果的影响研究

被引：19

作者：

刘咏梅

卫旭华

陈晓红

机构：

[1] 中南大学商学院

来源：

管理科学学报 | 2011年 / 10期

关键词：

群体情绪智力; 冲突管理; 群体决策结果;

D O I：

暂无

中图分类号：

C934 [决策学]; F224 [经济数学方法];

学科分类号：

0701 ; 070104 ;

摘要：

在群体决策领域,关注理性认知方面的研究多,对由情绪问题产生的非理性(irrational)行为的研究少.在借鉴国内外相关研究的基础上,将群体情绪智力界定为包含群体成员情绪智力的平均水平(GAEI)、群体领导的情绪智力水平(GLEI)和群体整体的情绪智力水平3个层面的特征,考察了群体情绪智力三个层面之间的关系以及它们对群体决策行为和结果的影响.采用2×2因子设计,通过对55个学生群体的决策模拟实验,得出如下结论:高平均情绪智力群体拥有更高的群体整体情绪智力水平,倾向于采用更多的合作型行为和更少的竞争型行为,并且拥有更高的过程满意度和凝聚力水平;高领导情绪智力群体拥有更高的群体情绪调节能力.研究结论对企业管理者增强群体决策过程中的情绪管理能力,加强自身解决问题的能力具有借鉴意义.

引用

页码：11 / 27

页数：17

共 28 条

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