A theory of regret regulation 1.0

被引:673
作者
Zeelenberg, Marcel
Pieters, Rik
机构
[1] Tilburg Univ, Dept Econ & Social Psychol, NL-5000 LE Tilburg, Netherlands
[2] Tilburg Univ, Dept Mkt, NL-5000 LE Tilburg, Netherlands
关键词
ANTICIPATED REGRET; COUNTERFACTUAL THOUGHT; RETROACTIVE PESSIMISM; EXPECTED FEEDBACK; LIFE REGRETS; DECISION; EXPERIENCE; AVERSION; RESPONSIBILITY; CONSEQUENCES;
D O I
10.1207/s15327663jcp1701_3
中图分类号
F [经济];
学科分类号
02 ;
摘要
We propose a theory of regret regulation that distinguishes regret from related emotions, specifies the conditions under which regret is felt, the aspects of the decision that are regretted, and the behavioral implications. The theory incorporates hitherto scattered findings and ideas from psychology, economics, marketing, and related disciplines. By identifying strategies that consumers may employ to regulate anticipated and experienced regret, the theory identifies gaps in our current knowledge and thereby outlines opportunities for future research.
引用
收藏
页码:3 / 18
页数:16
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