Sharing Knowledge and Expertise: The CSCW View of Knowledge Management

被引：91

作者：

Ackerman, Mark S. ^{[1
]}

Dachtera, Juri ^{[2
]}

Pipek, Volkmar ^{[2
]}

Wulf, Volker ^{[2
]}

机构：

[1] Univ Michigan, Ann Arbor, MI 48109 USA

[2] Univ Siegen, D-57068 Siegen, Germany

来源：

COMPUTER SUPPORTED COOPERATIVE WORK-THE JOURNAL OF COLLABORATIVE COMPUTING AND WORK PRACTICES | 2013年 / 22卷 / 4-6期

基金：

美国国家科学基金会;

关键词：

knowledge sharing; expertise sharing; CSCW; collective memory; organizational memory; expertise location; expert finder; expertise finding; knowledge management; sociotechnical; collective intelligence; ARTIFACTS; SUPPORT; MEMORY; COMMUNITIES; AWARENESS; MODELS;

D O I：

10.1007/s10606-013-9192-8

中图分类号：

TP39 [计算机的应用];

学科分类号：

081203 ; 0835 ;

摘要：

Knowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these approaches, and instead, CSCW shifted the focus towards a practice-based perspective. This paper surveys CSCW researchers' viewpoints on what has become called 'knowledge sharing' and 'expertise sharing'. These are based in an understanding of the social contexts of knowledge work and practices, as well as in an emphasis on communication among knowledgeable humans. The paper provides a summary and overview of the two strands of knowledge and expertise sharing in CSCW, which, from an analytical standpoint, roughly represent 'generations' of research: an 'object-centric' and a 'people-centric' view. We also survey the challenges and opportunities ahead.

引用

页码：531 / 573

页数：43

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