SMS reminders in the UK national health service: An evaluation of its impact on "No-Shows" at hospital out-patient clinics

被引：48

作者：

Milne, RG

Horne, M

Torsney, B ^{[1
]}

机构：

[1] Univ Glasgow, Dept Econ, Glasgow G12 8RT, Lanark, Scotland

[2] Royal Hosp Sick Children, Glasgow G3 8SJ, Lanark, Scotland

[3] Univ Glasgow, Dept Stat, Glasgow G12 8RT, Lanark, Scotland

来源：

HEALTH CARE MANAGEMENT REVIEW | 2006年 / 31卷 / 02期

关键词：

National Health Service; no-shows; out-patient clinics; short message services; text messaging;

D O I：

10.1097/00004010-200604000-00006

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

The ownership of cell phones and use of short message service (SMS) are sufficiently common in the United Kingdom to be exploited by health services providers. The study evaluates their use to reduce nonattendance at out-patient clinics. The impact is modest, but so also is the cost, about 7.50 pound ($13.13, 10.88EURO) per "no-show" avoided.

引用

页码：130 / 136

页数：7

共 34 条

[1]

ADIGUNHARRIS A, 2004, TEXT MESSAGE REMINDE

[2]

ADIGUNHARRIS A, 2005, COMMUNICATION

[3] UNDERSTANDING NONATTENDANCE IN OUTPATIENT PEDIATRIC CLINICS [J].

ANDREWS, R ;

MORGAN, JD ;

ADDY, DP ;

MCNEISH, AS .

ARCHIVES OF DISEASE IN CHILDHOOD, 1990, 65 (02) :192-195

[4] Use of text messaging in the aftercare of patients with bulimia nervosa [J].

Bauer, S ;

Percevic, R ;

Okon, E ;

Meermann, R ;

Kordy, H .

EUROPEAN EATING DISORDERS REVIEW, 2003, 11 (03) :279-290

[5]

Beauchant S, 1997, BR J HEALTHCARE MANA, V3, P523

[6] APPOINTMENT REMINDERS TO REDUCE NO-SHOW RATES - A STRATIFIED ANALYSIS OF THEIR COST-EFFECTIVENESS [J].

BIGBY, J ;

GIBLIN, J ;

PAPPIUS, EM ;

GOLDMAN, L .

JAMA-JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION, 1983, 250 (13) :1742-1745

[7] Patients will be reminded of appointments by text messages [J].

Dyer, O .

BRITISH MEDICAL JOURNAL, 2003, 326 (7402) :1281-1281

[8]

*ENPOCKET, 2005, UNP ENP MOB MEDIAMON

[9]

*ENPOCKET, 2004, ENP MOB MED MON UK R

[10]

FADOJUTUMI M, 2005, COMMUNICATION

← 1 2 3 4 →