SMS reminders in the UK national health service: An evaluation of its impact on "No-Shows" at hospital out-patient clinics

被引：48

作者：

Milne, RG

Horne, M

Torsney, B ^{[1
]}

机构：

[1] Univ Glasgow, Dept Econ, Glasgow G12 8RT, Lanark, Scotland

[2] Royal Hosp Sick Children, Glasgow G3 8SJ, Lanark, Scotland

[3] Univ Glasgow, Dept Stat, Glasgow G12 8RT, Lanark, Scotland

来源：

HEALTH CARE MANAGEMENT REVIEW | 2006年 / 31卷 / 02期

关键词：

National Health Service; no-shows; out-patient clinics; short message services; text messaging;

D O I：

10.1097/00004010-200604000-00006

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

The ownership of cell phones and use of short message service (SMS) are sufficiently common in the United Kingdom to be exploited by health services providers. The study evaluates their use to reduce nonattendance at out-patient clinics. The impact is modest, but so also is the cost, about 7.50 pound ($13.13, 10.88EURO) per "no-show" avoided.

引用

页码：130 / 136

页数：7