MANAGING INTRACTABLE IDENTITY CONFLICTS

被引：227

作者：

Fiol, C. Marlene ^{[1
]}

Pratt, Michael G. ^{[2
]}

O'Connor, Edward J. ^{[1
]}

机构：

[1] Univ Colorado, Denver, CO 80202 USA

[2] Boston Coll, Chestnut Hill, MA 02467 USA

来源：

ACADEMY OF MANAGEMENT REVIEW | 2009年 / 34卷 / 01期

关键词：

INTERGROUP CONFLICT; SOCIAL IDENTITY; MANAGEMENT STRATEGIES; EXPANDED MODEL; IDENTIFICATION; RESOLUTION; DIFFERENTIATION; PERCEPTIONS; COMMITMENT; LANGUAGE;

D O I：

10.5465/AMR.2009.35713276

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Identity is often at the heart of ongoing intergroup conflicts in organizations. Drawing from theories of conflict management, social identity, and organizational identification, we develop the intractable identity conflict resolution model, which delineates a multiphase process by which the conflicting parties' identities shift in order to permit eventual intergroup harmony.

引用

页码：32 / 55

页数：24

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