Development of a case based intelligent supplier relationship management system - linking supplier rating system and product coding system

被引：24

作者：

Choy, KL ^{[1
]}

Lee, WB

Lo, V

机构：

[1] Hong Kong Polytech Univ, Hong Kong, Hong Kong, Peoples R China

[2] Honeywell Consumer Prod Ltd, Asia Operat, Hong Kong, Hong Kong, Peoples R China

来源：

SUPPLY CHAIN MANAGEMENT-AN INTERNATIONAL JOURNAL | 2004年 / 9卷 / 01期

关键词：

customer relations; supplier relations; supply chain management; help desks; product information;

D O I：

10.1108/13598540410517601

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

An intelligent supplier relationship management system (ISRMS) integrating a company's customer relationship management (CRM) system, supplier rating system (SRS) and product coding system (PCS) by the case based reasoning (CBR) technique to select preferred suppliers during the new product development (NPD) process is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, it is found that the outsource cycle time from the searching of potential suppliers to the allocation of order, as well as the delay in delivery of goods of suppliers after order allocation, are greatly reduced. In addition, performance of suppliers can be monitored effectively.

引用

页码：86 / 101

页数：16

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