The conceptualization and empirical validation of web site user satisfaction

被引：181

作者：

Muylle, S

Moenaert, R

Despontin, M

机构：

[1] Vlerick Leuven Gent Management Sch, B-9000 Ghent, Belgium

[2] Tilburg Univ, Tias Business Sch, NL-5000 LE Tilburg, Netherlands

[3] Free Univ Brussels, Brussels, Belgium

来源：

INFORMATION & MANAGEMENT | 2004年 / 41卷 / 05期

基金：

美国国家科学基金会;

关键词：

user satisfaction; web design; scale development;

D O I：

10.1016/S0378-7206(03)00089-2

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This article addresses the concern for effective web site design by means of the conceptualization and empirical validation of a web site user satisfaction construct. Based on IS success theory. hypermedia design theory, a qualitative exploratory pilot study. and a quantitative online critical incident technique, we introduce and define the construct of web site user satisfaction, explore its dimensionality. provide empirical validation of the construct and its underlying dimensionality, develop a standardized instrument with desirable psychometric properties for measuring WUS, and explore the measure's theoretical and practical application. (C) 2003 Elsevier B.V All rights reserved.

引用

页码：543 / 560

页数：18

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