Assessment of technology gaps of tourist hotels in productive and service processes

This study evaluated technology gaps of productive and service processes of Taiwanese non-chain, franchised, and company-owned hotels by using a meta-frontier model to calculate the meta-technology ratio (MTR) that represents the technical difference between types. We further develop an approach, extending from the meta-frontier model, to analyze the influence of technology gaps on inefficiency. The empirical results show that the productive MTR of non-chain type is calculated as higher than chain type; the efficiency and MTR of franchised type are higher than company-owned type in both processes; and the inefficiency of non-chain hotels is primarily derived from relative operational performance.