The mediator role of learning capability and business innovativeness between total quality management and financial performance

被引:80
作者
Akgun, Ali E. [1 ]
Ince, Huseyin [1 ]
Imamoglu, Salih Z. [1 ]
Keskin, Halit [1 ]
Kocoglu, Ipek [1 ]
机构
[1] Gebze Inst Technol, Sch Business Adm, TR-41400 Gebze, Turkey
关键词
ORGANIZATIONAL PERFORMANCE; MODERATING ROLE; TQM; IMPACT; IMPLEMENTATION; ENVIRONMENTS; FLEXIBILITY; ORIENTATION; INTEGRATION; STRATEGY;
D O I
10.1080/00207543.2013.843796
中图分类号
T [工业技术];
学科分类号
08 ;
摘要
The concept of total quality management (TQM) has attracted many researchers from a variety of disciplines. In particular, the literature has addressed the impact of TQM on a firms operations and performance. However, disparate perspectives on the relationship between TQM and a firms financial performance have emerged. In this paper, we suggest an interconnected relationship among TQM, organisational learning capability (OLC), business innovativeness, and a firms financial performance and propose that OLC and business innovativeness mediate the relationship between TQM and a firms financial performance. By studying 193 firms in Turkey, we found that: (1) TQM affects OLC and a firms business innovativeness, (2) OLC influences a firms business innovativeness and (3) a firms business innovativeness affects its financial performance. Also, we found that OLC and business innovativeness in a firm mediate the relationship between TQM and the firms financial performance. © 2013 Taylor and Francis.
引用
收藏
页码:888 / 901
页数:14
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