The mediator role of learning capability and business innovativeness between total quality management and financial performance

被引：80

作者：

Akgun, Ali E. ^{[1
]}

Ince, Huseyin ^{[1
]}

Imamoglu, Salih Z. ^{[1
]}

Keskin, Halit ^{[1
]}

Kocoglu, Ipek ^{[1
]}

机构：

[1] Gebze Inst Technol, Sch Business Adm, TR-41400 Gebze, Turkey

来源：

INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH | 2014年 / 52卷 / 03期

关键词：

ORGANIZATIONAL PERFORMANCE; MODERATING ROLE; TQM; IMPACT; IMPLEMENTATION; ENVIRONMENTS; FLEXIBILITY; ORIENTATION; INTEGRATION; STRATEGY;

D O I：

10.1080/00207543.2013.843796

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

The concept of total quality management (TQM) has attracted many researchers from a variety of disciplines. In particular, the literature has addressed the impact of TQM on a firms operations and performance. However, disparate perspectives on the relationship between TQM and a firms financial performance have emerged. In this paper, we suggest an interconnected relationship among TQM, organisational learning capability (OLC), business innovativeness, and a firms financial performance and propose that OLC and business innovativeness mediate the relationship between TQM and a firms financial performance. By studying 193 firms in Turkey, we found that: (1) TQM affects OLC and a firms business innovativeness, (2) OLC influences a firms business innovativeness and (3) a firms business innovativeness affects its financial performance. Also, we found that OLC and business innovativeness in a firm mediate the relationship between TQM and the firms financial performance. © 2013 Taylor and Francis.

引用

页码：888 / 901

页数：14

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