A working memory model of a common procedural error

Systematic errors in performance are an important aspect of human behavior that have not received adequate explanation. One such systematic error is termed postcompletion error; a typical example is leaving one's card in the automatic teller after withdrawing cash. This type of error seems to occur when people have an extra step to perform in a procedure after the main goal has been satisfied. The fact that people frequently make this type of error, but do not make this error every time, may best be explained by considering the working memory load at the time the step is to be performed: The error is made when the load on working memory Is high, but will not be made when the load is low. A model of performance in the task was constructed using Just and Carpenter's (1992) CAPS that predicted that high working memory load should be associated with postcompletion errors. Two experiments confirmed that such errors can be produced in a laboratory as well as a naturalistic setting, and that the conditions under which the CAPS model makes the error are consistent with the conditions under which the errors occur in the laboratory.