Employee loyalty in Hungarian hotels

被引：76

作者：

Ineson, Elizabeth M. ^{[1
]}

Benke, Eszter ^{[2
]}

Laszlo, Jozsef ^{[2
]}

机构：

[1] Manchester Metropolitan Univ, Manchester M14 6HR, Lancs, England

[2] Budapest Business Sch, Coll Commerce Catering & Tourism, H-1054 Budapest, Hungary

来源：

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2013年 / 32卷

关键词：

Employee loyalty; Accommodation sector; Hungary; Job satisfaction; JOB-SATISFACTION; PAY SATISFACTION; TURNOVER; WORK; PERCEPTIONS; COMMITMENT; RETENTION;

D O I：

10.1016/j.ijhm.2012.04.001

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This paper's focus is the association between Hungarian employees' job satisfaction and their loyalty to the organisation. Data were collected from over 600 hotel employees throughout Hungary by questionnaire, designed to elicit their attitudes to loyalty and perspectives with respect to job satisfaction. Principal component analysis identified potential key contributors to job satisfaction (personal satisfaction gained from participation and recognition, social involvement, career development and salary and benefits) and to employee loyalty (commitment to managers and company, job conditions, personal benefits, service element and location, and career and status). An examination of the inter-relationships revealed that managers' treatment of employees and the positive benefits of social involvement in the workplace had a greater impact on employee loyalty than monetary rewards. (C) 2013 Elsevier Ltd. All rights reserved.

引用

页码：31 / 39

页数：9

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