Social media in Egyptian government websites: Presence, usage, and effectiveness

被引：57

作者：

Abdelsalam, Hisham M. ^{[1
]}

Reddick, Christopher G. ^{[2
]}

Gamal, Sara ^{[3
]}

Al-shaar, Abdulrahamn ^{[3
]}

机构：

[1] Cairo Univ, Decis Support & Future Studies Ctr, Fac Comp & Informat, Cairo, Egypt

[2] Univ Texas San Antonio, Dept Publ Adm, San Antonio, TX 78249 USA

[3] Natl Management Inst, Cairo, Egypt

来源：

GOVERNMENT INFORMATION QUARTERLY | 2013年 / 30卷 / 04期

关键词：

Social media; Egypt; Government; Facebook; Public Administration; Revolution on January 25th; New Public Service; ADMINISTRATIVE DISCRETION; PUBLIC-SERVICE; INFORMATION; CITIZENS; TRANSPARENCY; TECHNOLOGY; ONLINE; IMPACT; AGE;

D O I：

10.1016/j.giq.2013.05.020

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

This paper examines the presence, usage, and effectiveness of Egyptian government social media websites. The adoption of social media technology provides an illustration of the application of New Public Service (NPS) theory to public administration. The first phase of this study examined the presence of social media applications on these government websites. The second phase analyzed the use of Facebook by governmental entities in Egypt. The use of Facebook, Twitter, and YouTube were the top social media applications in Egyptian government websites, which is consistent with other government surveys of social media found in developed countries. In terms of effectiveness of these social media websites, they were used mainly to post information, with very little two-way interaction between citizens and government. The analysis in this paper shows that social media in Egypt is not much in line with the NPS theory. (C) 2013 Elsevier Inc. All rights reserved.

引用

页码：406 / 416

页数：11

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