A comprehensive model for optimizing empathy in person-centered care

被引:33
作者
Bayne, Hannah [1 ]
Neukrug, Ed [2 ]
Hays, Danica [2 ]
Britton, Bruce [3 ]
机构
[1] Virginia Tech, Fac Counseling, Falls Church, VA USA
[2] Old Dominion Univ, Fac Counseling, Norfolk, VA USA
[3] Eastern Virginia Med Sch, Norfolk, VA 23501 USA
关键词
Empathy; Patient-centered care; Patient satisfaction; Medical training; Grounded theory; CONSULTATION; RELIABILITY; SCALE;
D O I
10.1016/j.pec.2013.05.016
中图分类号
R1 [预防医学、卫生学];
学科分类号
1004 ; 120402 ;
摘要
Objective: This study examined perspectives regarding the use of empathy within medicine and developed a model to demonstrate the components of empathy in a medical setting. Methods: Grounded theory guided the methodology and final theory formation. Participants included 21 medical professionals representing multiple specialty areas and employed in a teaching hospital, private practice, or clinical setting in Eastern Virginia. Processes for transcription analysis and coding preserved participant perspectives and contributed to a final model. Results: Participant interviews revealed a seven-tier model that displays the facilitative conditions and potential barriers that may impact the full expression of empathy within the medical setting. Interviews also delineated between levels of empathy and described the benefits of providing empathic care, all of which are included in the final model. Conclusion: This new model of empathy describes a complex and dynamic process and conceptualizes ideal conditions for empathic treatment. The model presents concepts that may be useful in medical education, and creates new directions for empathy research. Practice implications: Physicians can assess themselves along each level of the model and can use it to identify barriers as well as ensure optimal conditions for empathic treatment. This new conceptualization of empathy also has implications for medical training and directions for future research. (C) 2013 Elsevier Ireland Ltd. All rights reserved.
引用
收藏
页码:209 / 215
页数:7
相关论文
共 24 条
  • [1] [Anonymous], 2005, Brokerage and Closure: An Introduction to Social Capital
  • [2] [Anonymous], 2002, Qualitative Research and Evaluation Methods
  • [3] [Anonymous], PHILOS ETHICS HUMANI
  • [4] Creswell J. W., 2018, Qualitative inquiry research design: Choosing among five approaches, DOI DOI 10.1177/1524839915580941
  • [5] Creswell W., 2009, Research design: Qualitative, quantitative, and mixed methods approaches, V3rd
  • [6] du Pre A., 2007, HEALTH COMMUN, V14, P1
  • [7] Glick S.M., 1993, EMPATHY PRACTICE MED, P85
  • [8] Empathy
    Greenberg, LS
    Elliott, R
    Watson, JC
    Bohart, AC
    [J]. PSYCHOTHERAPY, 2001, 38 (04) : 380 - 384
  • [9] Hemmerdinger JM, 2007, BMC MED ED, V7
  • [10] The Jefferson Scale of Physician Empathy: Development and preliminary psychometric data
    Hojat, M
    Mangione, S
    Nasca, TJ
    Cohen, MJM
    Gonnella, JS
    Erdmann, JB
    Veloski, J
    Magee, M
    [J]. EDUCATIONAL AND PSYCHOLOGICAL MEASUREMENT, 2001, 61 (02) : 349 - 365