Review of the literature on survey instruments used to collect data on hospital patients' perceptions of care

被引:94
作者
Castle, NG
Brown, J
Hepner, KA
Hays, RD
机构
[1] Univ Pittsburgh, Grad Sch Publ Hlth, Pittsburgh, PA 15261 USA
[2] RAND Corp, Santa Monica, CA 90407 USA
[3] Univ Calif Los Angeles, Dept Med, Los Angeles, CA 90095 USA
关键词
patient reports of hospital care; patient satisfaction instruments; hospital quality; patient care;
D O I
10.1111/j.1475-6773.2005.00475.x
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
Objective. To review the existing literature (1980-2003) on survey instruments used to collect data on patients' perceptions of hospital care. Study design. Eight literature databases were searched (PubMED, MEDLINE Pro, MEDSCAPE, MEDLINEplus, MDX Health, CINAHL, ERIC, and JSTOR). We undertook 51 searches with each of the eight databases, for a total of 408 searches. The abstracts for each of the identified publications were examined to determine their applicability for review. Methods and analysis. For each instrument used to collect information on patient perceptions of hospital care we provide descriptive information, instrument content, implementation characteristics, and psychometric performance characteristics. Principal findings. The number of institutional settings and patients used in evaluating patient perceptions of hospital care varied greatly. The majority of survey instruments were administered by mail. Response rates varied widely from very low to relatively high. Most studies provided limited information on the psychometric properties of the instruments. Conclusions. Our review reveals a diversity of survey instruments used in assessing patient perceptions of hospital care. We conclude that it would be beneficial to use a standardized survey instrument, along with standardization of the sampling, administration protocol, and mode of administration.
引用
收藏
页码:1996 / 2017
页数:22
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