Advancing E-Government performance in the United States through enhanced usability benchmarks

被引：78

作者：

Baker, David L. ^{[1
]}

机构：

[1] Calif State Univ San Bernardino, Dept Publ Adm, San Bernardino, CA 92407 USA

来源：

GOVERNMENT INFORMATION QUARTERLY | 2009年 / 26卷 / 01期

关键词：

D O I：

10.1016/j.giq.2008.01.004

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Several E-Government website usability studies in the United States employ content analysis as their research methodology. They use either dichotomous measures or a generic scale to construct indexes to conduct comparative reviews. Building on those studies, this article suggests a content-analysis methodology utilizing Guttman-type scales wherever possible to refine usability assessments. This methodology advances E-Government performance through enhanced usability benchmarks to stimulate the organizational dynamics that drive performance improvement. (C) 2008 Elsevier Inc. All rights reserved.

引用

页码：82 / 88

页数：7