Modeling of emergency response decision-making process using stochastic Petri net: an e-service perspective

In this paper, we address the emergency response decision-making process based on stochastic Petri net from an e-service perspective. The emergency response decision-making process is modeled and designed considering service management. The process is modeled based on stochastic Petri net and a solution methodology is proposed to solve the model. In addition, an isomorphic Markov Chain model and a service performance model are developed for measuring and evaluating the service performance of emergency response decision-making process. Finally, a case study is presented to show the viability of our method.