A review of patient satisfaction: 1. Concepts of satisfaction

被引：83

作者：

Newsome, PRH ^{[1
]}

Wright, GH

机构：

[1] Univ Hong Kong, Fac Dent, 34 Hosp Rd, Hong Kong, Peoples R China

[2] Univ Bradford, Ctr Management, Bradford BD9 4JL, W Yorkshire, England

来源：

BRITISH DENTAL JOURNAL | 1999年 / 186卷 / 04期

关键词：

D O I：

10.1038/sj.bdj.4800052a

中图分类号：

R78 [口腔科学];

学科分类号：

1003 ;

摘要：

Against a background of growing consumerism, satisfying patients has become a key task for all healthcare providers. this paper reviews current conceptual models of consumer satisfaction, including the one most dominant in the marketing literature - disconfirmation theory.

引用

页码：161 / 165

页数：5

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