共 26 条
[21]
NOLAN M, 1997, RES REPORT SERIES, V6
[22]
Nordstrom M J, 1980, J Gerontol Nurs, V6, P457
[23]
BRINGING CONSUMERS INTO PERFORMANCE-MEASUREMENT - CONCEPTS, CONSEQUENCES AND CONSTRAINTS
[J].
POLICY AND POLITICS,
1988, 16 (02)
:77-87
[26]
WATERS KR, 1987, SCI PRACTICE, V5, P17