Effects of advance organizers, mental models and abilities on task and recall performance using a mobile phone network

Mobile phone usage is now at saturation point in most Western countries. The current research investigated the usability of services provided by a mobile phone network, specifically whether two different forms (text, graphic) of an advance organizer (AO) assisted novice users in applying information supplied in a manual. It was hypothesized that a graphic AO would facilitate the development of coherent mental models of the network to enhance task performance, and that lower ability groups in particular would benefit from AOs. Contrary to prediction, the text AO group outperformed both the graphic AO and control groups. Lower ability groups also benefited more from a text AO than a graphic AO. Copyright (c) 2006 John Wiley & Sons, Ltd.